Julkaisu

Reference

Jäntti M. Improving customer support and maintenance processes: a single point of contact service model. In: Hruska T, Madeyski L, Ochodek M, eds. Software Engineering Techniques in Progress. 3rd IFIP TC2 Central and East European Conference on Software Engineering Techniques CEE-SET 2008, Brno, Czech Republic, October 13-15, 2008, p. 261-270. Wroclaw: Oficyna Wydawnicza Politechniki Wroclawskiej, 2008.

Julkaisutiedot

Julkaisutyyppi: Artikkeli konferenssijulkaisussa.
Kansainvälinen.
Kieli: Englanti.

Publication data

Publication type: Paper in proceedings, extended abstracts.
International.
In English.


Tekijät

Contributors

Kuopion yliopisto

University of Kuopio

  • Department of Computer Science
    • Marko Jäntti

Julkaisutietokanta 12.12.2008 Publications Data Base 12.12.2008